Privacy Policy
This Privacy Policy describes how Zoispinespine ("we", "us", or "our") collects, uses, and protects personal information when you visit our website at zoispinespine.world or interact with our walking club services based in Castle Hill, NSW, Australia.
1. Information We Collect
We may collect the following types of information when you use our website or contact us:
- Contact details you provide voluntarily, such as your name and email address when submitting an enquiry form.
- Messages and content you include in contact form submissions or journal postcard contributions.
- Technical data collected automatically, including IP address, browser type, device information, and pages visited.
- Cookie data as described in our Cookies Policy.
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide information about club walks, routes, and gear.
- To process product enquiries and order-related communications.
- To publish journal postcard submissions with your consent (first name and route name only).
- To improve our website functionality and user experience.
- To comply with applicable legal obligations in Australia.
3. Legal Basis for Processing
We process personal data based on your consent (such as when you tick the consent checkbox on our contact form), our legitimate interest in operating and improving our walking club services, and compliance with legal requirements under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website (such as hosting providers) under strict confidentiality agreements. We may also disclose information when required by law.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.
6. Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal retention requirements.
- Withdraw consent for data processing where consent is the legal basis.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
8. International Transfers
Our website may use services hosted outside Australia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place consistent with applicable privacy regulations.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Zoispinespine
31 Victoria Ave, Castle Hill NSW 2154, Australia
Email: help@zoispinespine.world
Phone: +61 2 7813 7724